Total Triage 3rd June 2024

We are moving to a Total Triage model from 3rd June 2024.

From 3rd June 2024 we are changing & improving how you can access our appointment system from a predominantly telephone only access offer to an increased online request offer.

Patients should submit the details of their medical or administrative need via our website home page clicking the 'Contact us online' button

This will be open for medical queries 08.00 – 14.00.

This will be open for administrative queries 08.00 – 18.00

Our reception desks at all 4 sites will remain open to patients to arrive for their appointments. Our receptionists will be able to assist you and raise your medical or admin query in our online system

We will of course, provide additional support to those patients who do not have access to the internet.  Our telephone lines will remain open 8am - 6.30pm

Please be advised you do not need an online account to use this system, a 'how to' guide can be found at the bottom of this page

We understand that change can sometimes be difficult, but we are confident that Total Triage will bring many benefits to you, our patients – for example: 

  • Improving access to care
  • Convenience
  • Enhanced patient experience

'What if I have trouble using the new system?'

You will see at the bottom of this page our 'how to' guide which will have visual explanations on how to use the new system.

Our reception staff will also be able to guide you through the process.

More detailed information can be found below with a video that explains exactly how it will work